Return and Refund Policy
Definitions
The following words shall have the following meaning respectively: the Supplier-TimberLiving: the Customer-the person who signed the sales agreement “the Building”-wooden structure as stated on sales agreement.
Price
The price for the building shall be set out on the Sales Order. In the events of any alterations subsequent to signing the Sales Order required by the customer to specifications, quantity, place or date of delivery, the supplier may vary the price accordingly.
Payment
3.1 The deposit of between 20% and 30% of the price agreed on the Sales Order shall be paid before processing. The deposit is non-refundable. On receipt of the deposit and the signed Sales Order the supplier will take the steps to supply the goods ordered.
3.2 Any payments on account by the customer to the supplier may be set off by the supplier against any liability, costs or expenses incurred by the supplier in complying with the Sales Order in the event that the customer should breach the contract.
3.3 The deposit noted on the Sales Order shall be paid with the delivery of the signed Sales Order. This is non-refundable. The other payment modalities may be confirmed on the Sales Order signed by the supplier. A further installment of 30% on the price may fall due for payment on the delivery day. A further 30% will fall due on completion of the first phase of the building – to roof level. All final balancing sums due shall be paid on practical completion of the building, that is following the erection of the floor, external walls and the roof, and if applicable and ordered.
Ownership
4.1 The building shall remain the property of the supplier until all sums by the customer to the supplier are paid.
4.2 The supplier shall be entitled to repossess any building supplied to the customer in respect of which payment is overdue and thereafter to re-sell the same. For this purpose, the customer HEREBY GRANTS an irrevocable rights and license to the supplier or its agents to enter the property where the building is installed.
Delivery
5.1 Delivery date stated on the Sales Order is intended as an estimate or guide only.
5.2 The supplier shall be not be liable to the customer for any third party loss, damage or alteration directly or indirectly or consequential to any property, undertaking or event caused by or arising from or connected with any delay in delivery of the goods or failing to execute an order or delivery or cancellation of the contract.
5.3 The customer will allow and/or procure sufficient access to and from the relevant site for the delivery of the goods. The customer will ensure that the site is cleared and prepared before the delivery is due to commence.
5.4 The supplier reserves the right for the delivery of the goods to the kerb-side only. In the case where supplier is unable to deliver the goods due to the poor access to the site the supplier reserves the right to deduct delivery cost from the deposit received and do not return with delivery until access to the site is available.
Warranties
6.1 The supplier warrants the fitness for the purpose, suitability and merchantability only of goods supplied by it to the seller under the Sales Order subject to ordinary reasonable wear and tear for 10 years only from date of practical completion.
6.2 Relocation of the building supplied, unless under the supervision of or conducted by or with the written approval of the supplier, will void any warranty.
6.3 The supplier shall not be liable for any damage or other adverse consequence to the goods supplied and sold to the customer caused directly or indirectly by any failure or default or neglect on the part of the customer to properly maintain them and to comply with the supplier’s maintenance instructions. Changes or alterations to parts or components unless approved or performed by the supplier or his agents are at the customer’s risk.
Maintenance
The supplier requires that the building to be sealed with outdoor silicon (all horizontal and vertical joint areas) & treated with quality wood treatment of customer’s choice in accordance with the application instructions for the product within 4 weeks of final completion of the building and thereafter according to the recommendations of the product manufacture.
Exclusions
8.1 The supplier shall not be liable to the customer or any third party for loss, damage or alteration whether direct or indirect or consequential to any property, undertaking or event caused by or arising from connected with delay in delivery of goods or failure to execute an order or delivery or cancellation of the contract pursuant.
8.2 Failure on the part of the customer to ensure all preparations completed for installation and operation for the agreed time and date can result in the deduction of the delivery cost from the deposit received.
8.3 The supplier or his agents will not be held liable for any damages or injuries to goods, property or personnel arising from inadequate site preparation on the part of the customer or his agent.
Authorities
9.1 It is the customer’s responsibility to obtain all permissions and consents, including all local authority planning permissions or any certificates or authorizations under any bye-laws or regulations if applicable.
9.2 Where the supplier authorizes access trough adjacent properties for the supplier’s use during delivery and or installation, the customer is required to obtain permission from the owners of the adjacent property for such use and the customer agrees to be responsible and accept the risk and liability thereof.
Additional Works
10.1 The supplier shall provide any extra works required in line with suppliers specifications appropriate to the goods purchased by the customer at the extra price agreed.
10.2 If extra works such as Electricals and/or plumbing are undertaken by third parties which are not to the supplier’s specifications, the supplier will not be responsible for any damage or alterations done during or any loss caused by fittings of Electricals and/or plumbing the supplier does not guarantee such work.
10.3 The supplier accepts that any base constructed by a third party is a matter between the third party and the customer. In particular, if the base is not built to the specifications of the supplier, the supplier will not be responsible for defects caused to the goods supplied and the building by the third party foundation.
Courtesy
Referrals to third party contractors by the supplier to the customer are given as a professional courtesy only. The supplier is not responsible for any subsequent conduct or services provided by referrals.
Returns
Supplier do not accept any returns.
Lead Time
Supplier indicates lead time as a guidance only. At busy period our lead time might reach from 8 up to 12 weeks or more.
Cabin Storage
Client will be notified within approximately a week before cabin is delivered to the supplier warehouse. It is clients responsibility to have site ready for cabin to be delivered within the week from the notification. Cabins can be stored for the delayed delivery for an additional charge of €100 per week for cabins under 25 sq meters and €150 for cabins over the 25sq meters.
Insulation
Please note. Our final clearance dimensions can change when we internally insulate the exterior walls thus reducing the overall internal area. Its best to field measure after installation.
Product Finishing
All our buildings are pre-finished products. Sanding, filling, painting and sealing is required.
